FAQ part 3 – Payment and order related FAQS

3. PAYMENT AND ORDER RELATED FAQs

1. I am trying to open www.mtg.in, but the page opens to www.pcmbtoday.com. Is there a problem?
   There is no problem. You are moving to the right website. www.pcmbtoday.com is the older web address of MTG Learning media Pvt Ltd website www.mtg.in
2. I put a book in the cart and clicked Proceed to Pay, but the system takes me to the page http://pcmbtoday.com/index.php?main_page=login. Why am I not getting the payment option?
   The reason for this is that you are not logged in. To purchase a book online, the system requires your address where books have to be shipped and your email id where the order confirmation mail has to be sent. Hence, the system prompts the login/registration form that has to be filled in.
3. I am interested in buying ebook; why is your system asking me to fill in the shipping details? Will I get the book at my shipping address?
   No, if you have ordered only an ebook, then no hard copy of the book will be sent to your shipping address. Registration giving complete details is a one-time process to make your next purchases comfortable – be it a physical book or ebook.
4. I added more than 1 quantity by mistake. What to do now?
   The shipping cart has options to edit the cart item. In the box of the respective book, make the quantity 1 and update the cart. There is also a check box and a bin symbol with which you can remove the selected item from your cart.
5. Where do I get my redemption code from?
   Coupons are the offers that we use to send to our customers. It is applicable only if you have been supplied with any. IF YOU HAVE NOT RECEIVED ANY, PLEASE IGNORE THE STEP RELATED TO THE REDEMPTION CODE.
6. How can I find out about the ongoing discounts on the MTG website?
   All the combos on discount are listed under the ‘combo packs on discount’ option mentioned under the Categories box given on the left-hand side of our website. You can click on the same to find out about all the combos available at a discount, whether Competitive exam books combo or Olympiad books combo.
7. Despite entering all the required information on your website to place an online order, instead of getting the option where I can make payment, the system is repeatedly taking me to the page http://www.ccavenue.com. What to do?
   The known reason for this problem is extra spacing or the usage of special characters in the address field. Kindly check your address for these issues and try placing the order again. If the problem persists, contact our executives on our official numbers.
8. How will we know that our online order has been successfully placed?
   After successful payment, you will receive a mail from orders@ccavenue.com with the subject “Order No. XXXXXXXX3041705XXXX” from CCAvenue and another mail from PCMBtoday with subject “Order Confirmation No: XX7XXX”
   You are requested to refer to these order numbers for making any further query regarding that order.
9. I have not received any order confirmation mail from your side though the amount that I transacted for is deducted from my account. What to do now?
   You are requested to wait for 1-2 hours as sometimes orders get registered on the website with some unavoidable delay. If you do not get any confirmation even after an hour or so, please feel free to contact us. Your order may have been put on hold/abandoned state due to some internet connectivity issue during processing.
10. In how much time will I get the amount back in my account in case of an Abandoned / Unsuccessful transaction (Transaction Failure)?
    The amount is credited back by the payment gateway in coordination with the bank/card agency within a period of 48 hours to 3 weeks.
    NOTE: Abandoned Transactions are likely to get confirmed within 48 to 72 hours. The refund process starts only when the transaction is abandoned, even after 72 hours.
11. How can I find the status of my online order?
    Please login to www.mtg.in using your account information and check the order status/history in “My account”.