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Return and Cancellation Policy

Returns & Cancellations
Returns:
Returns and Refunds are possible on website www.mtg.in some circumstances.
If you are not satisfied with the product or your purchase, you may return the items back to MTG Learning Media Pvt Ltd. Return requests will be accepted if made according to the following terms.
1. Any physical book/Paperback Book ordered need to be returned (at customer’s cost) within 7 Days of delivery. A return can be initiated for a partial quantity also.
2. Though all digital contents such as eBooks/OSDS/Online Tests are non-refundable/non-returnable, request can be accepted in certain circumstances.
A. eBooks: All eBooks have a limited time and counts for downloading. The status of the download is very much available in the “My Account” section. If the Download status shows the download link expiry and no reduction in the download counts, such products can be requested for a refund 7 days after download link expiry.
No refund or exchange or eBooks if downloaded even once.
B. Olympiad Skill Development System: OSDS can be cancelled and refund requests can be taken if the duplicate purchase of OSDS is done. Also, f no activation mail is received within 24 hours.
C. Online test subscription: If no test has been taken, such products can be requested for a refund within 24-48 hours of purchase.
3. Coaching classes: Coaching classes fees is not refundable. Only in special circumstances, the request will be accepted. For this parent/student need to place request after joining the first only.
4. Order placed through Gift Certificate: Refund or cancellation of orders placed through GC will not be entertained, as it is a single-use amount. This amount will not be credited back if used once.

All items returned must be unused and in their original condition.

To proceed with the return process, follow the below-mentioned steps
i. E-mail us at info@mtg.in or contact us 0124-6601200
ii. You will receive an email explaining you the complete return process and initiating the same for your order. In return process against cancellation of order (in special cases), the shipping charges will not be refunded. Refund will be made for the product cost only.
iii. After receiving this email, ship the product(s) to the address as informed to you. The courier cost incurred in returning the process will be bear by customers only.
iv. We would process your refunds within 2 weeks of receipt of the returned products. The amount will be refunded in the same account with which order was made.

Defective/Wrong Products:
In case of defective/wrong products, please contact order@mtg.in with the order details and we’ll make sure you receive the right product.
Cancellations:
If you want to cancel your order, need not worry. Just send us a mail to order@mtg.in within 24 hours of order placement. Mention the subject as “Cancel Order Number XXXXXX” and mention the complete reason for cancellation in the email, in case the order is already dispatched by us, we may not be able to stop delivery / cancel the order.
Exchange of the products:
Please be attentive while buying the products. Exchange is limited to some circumstances
1. Physical books are exchanged if the request has been sent within 2 Days of delivery.
2. Exchange of the ebooks can be done if the download link expires and download counts are not reduced.
3. Lower class ebooks/OSDS/Online Test Subscription are ordered but higher one is required. Example Class 2 is ordered but class 10 is required. This will only be done if the downloads have not been done. Exchange of subject will be not permitted for the same class.
Final decision related to exchange of digital products is ultimately lies with MTG Learning Media in case of wrong purchase done by the customer.
Kindly write all your concern to info@mtg.in.
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